Effective Date: September 16, 2026

At Zorax Marketing (“we,” “our,” or “us”), we are committed to delivering high-quality marketing services and ensuring client satisfaction. This Refund Policy outlines the terms under which refunds may be requested and issued for services purchased through zoraxmarketing.com or engaged directly with Zorax Marketing.

By purchasing or engaging our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Nature of Our Services

Zorax Marketing provides professional marketing services, including strategy and planning, brand and creative systems, campaign execution, and related deliverables. As our services involve significant time, resources, and customized work, refunds are handled in accordance with the terms set out below.

2. Eligibility for Refunds

Refund eligibility depends on the stage of the project and the nature of the service purchased:

• Before Work Commences: If you cancel your project before any work has begun, you may be eligible for a full or partial refund, less any non-refundable administrative or onboarding fees.
• After Work Has Commenced: Once work has started, refunds will be calculated based on the portion of work completed and resources already committed. Any time, labor, or third-party costs incurred up to the point of cancellation are non-refundable.
• Completed Services and Deliverables: Services that have been fully rendered or deliverables that have been completed and provided to the client are non-refundable.

3. Non-Refundable Items

The following are generally non-refundable:

• Onboarding, setup, or administrative fees
• Custom creative work, strategy documents, or deliverables that have already been produced
• Third-party costs, including advertising spend, software subscriptions, licensing, or platform fees
• Services purchased under discounted, promotional, or custom-quoted arrangements, unless otherwise stated in writing

4. Requesting a Refund

To request a refund, please contact us in writing at info.zoraxmarketing@gmail.com with the following information:

• Your full name and contact details
• The service or project for which you are requesting a refund
• The date of purchase or engagement
• The reason for your refund request

All refund requests must be submitted within 7 days of the relevant purchase or engagement date, unless otherwise agreed in writing.

5. Refund Review and Processing

Once your request is received, we will review it and respond within a reasonable period, typically within 5 to 10 business days. If your request is approved, the refund will be processed to your original method of payment. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider.

6. Disputes and Chargebacks

We encourage clients to contact us directly to resolve any concerns before initiating a chargeback or payment dispute. Unauthorized chargebacks filed without prior communication may result in suspension of services and may affect your ability to engage our services in the future.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date and will apply to purchases made after the revised date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us:

Zorax Marketing
Email: info.zoraxmarketing@gmail.com
Phone: +1 (626) 306-3721
Address: 1001 S Main St, Suite 700, Kalispell, MT 59901