Effective Date: 01-01-2018

1. Refund Eligibility:
At Zorax Music Marketing , we are committed to ensuring the satisfaction of our clients with the services they receive. This refund policy outlines the terms and conditions under which clients can request a refund for services provided by us.

2. Refund Window:
Clients have a period of 7 days from the date of purchase to request a refund if the services provided by Zorax Music Marketing have not been delivered satisfactorily.

3. Refund Criteria:
Refunds will be considered under the following conditions:

The request for a refund is made within 7 days of the purchase date.
The client can provide specific and valid reasons for the dissatisfaction with the services provided.
Services have not been delivered or completed as per the terms outlined in the service agreement.

4. Refund Process:
Clients who meet the refund criteria can initiate the refund process by contacting our customer support team via email at [email protected] within the stipulated 7-day period. The email should include the client’s name, contact information, purchase details, and a clear explanation of the reasons for requesting a refund.

5. Verification:
Once the refund request is received, our team will review the request and verify the eligibility based on the criteria mentioned above. We may contact the client for additional information if required.

6. Refund Approval:
If the refund request is approved, the client will receive a confirmation email specifying the refund amount and the expected processing time. The refund will be processed using the same payment method used for the original purchase.

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7. No Refund After Service Delivery:
Once the services have been successfully delivered as per the terms of the service agreement, no refunds will be provided. This policy aims to ensure fairness to both parties involved.

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8. Contact Information:
For any questions, concerns, or refund requests, please contact our customer support team at [email protected]. We are here to assist you.

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Please note that this refund policy is subject to change, and any modifications will be communicated to clients in advance. By making a purchase with Zorax Music Marketing, clients acknowledge and agree to the terms and conditions outlined in this refund policy.